Five Fur Domestic Pets Grooming LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, how long it may be retained, and the rights available to you in relation to your personal data when you use our grooming services, website, booking system, communication channels, or mobile grooming vans. By using our services or providing your information to us, you acknowledge that your personal data may be processed in accordance with this Privacy Policy and applicable UAE data-protection laws.

Information We Collect

Personal details: Name, phone number, email, home address

Pet details: Name, breed, age, medical history, behavior notes

Appointment history and preferences

Payment information (collected securely via third-party processors)

Video recordings of grooming sessions conducted inside our mobile grooming vans

Recording of Grooming Sessions

For the safety and welfare of pets, service-quality monitoring, staff training, compliance with Five Fur procedures, the investigation of incidents and complaints, and the protection of Five Fur’s legal rights, the entire grooming session may be video recorded using cameras installed inside our mobile grooming vans. Recordings may include the pet, the assigned groomer and assistant, and incidental images of clients or other individuals during the handover or collection of the pet. These recordings are used only for legitimate internal operational, safety, training, quality-control and legal purposes and will not be used for advertising, social media or promotional content without separate permission. Access is restricted to authorised Five Fur management and personnel who require it for a legitimate business purpose. Recordings are not routinely provided to clients or disclosed to third parties, but Five Fur may preserve, access or disclose them where required by law, a court, regulatory or law-enforcement authority; where necessary to investigate an accident, injury, complaint or suspected misconduct; for an insurance claim or legal proceeding; to protect the rights, safety or property of Five Fur, its employees, clients or pets; to authorised technology, storage, legal or professional service providers operating under appropriate confidentiality and data-protection requirements; or to fulfil a valid right under applicable data-protection law. Recordings will be retained only for as long as reasonably necessary for these purposes and will then be securely deleted. Recordings connected to an incident, complaint, insurance claim, disciplinary matter or legal proceeding may be retained until the matter has been fully resolved. Clients may contact Five Fur at hello@five-fur.com with questions about the recording, storage or use of their personal data.